| ID | 046698 |
| Call Number | 025.5/PAN |
| Title Proper | Complete guide to preparing and implementing service level agreements |
| Language | ENG |
| Author | Pantry, Sheila ; Griffiths, Peter |
| Edition Statement | 2nd ed. |
| Publication | London, Library Association Publishing, 2001. |
| Description | xiii, 193p..+ 24cm |
| Standard Number | 1856044106 |
| Classification Number | 025.5 |
| Key Words | Service to users ; Reference service |