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ID: 115713

India and its maturing BPO it sector / Yahya, Faizal bin

Yahya, Faizal bin	Journal Article
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Publication

2012.

Summary/Abstract

Business process outsourcing (BPO) has become a key component of any global business model. One of the main BPO hubs in the world is India with its large pool of relatively-skilled human capital and lower wages. However, the BPO industry in India is maturing and facing constraints and challenges to further expansion. Some of these constraints include lack of employable talent, social norms, increasing operational cost and breaches of security in handling clients' confidential data. This paper aims to examine Indian BPO companies' aim to mitigate and resolve these constraints to growth. Some of the possible solutions to tightening labour market and increasing operational costs included recruitment and relocating BPO companies to tier two and three cities.

Key Words

Security ; Social ; India ; Companies ; BPO ; Talent

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ID: 092209

Rise of India as an information technology (IT) hub and challen / Yahya, Faizal bin

Yahya, Faizal bin	Journal Article
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Publication

2009.

Summary/Abstract

The rise of India as the next Asian economic giant has become synonymous with that of the information technology (IT) sector. IT has become one of India's largest exports and revenue earners, and the expansion of the IT sector has helped to shape the growth of a new middle class free from the inhibitions that shackled the old one, and which is highly visible.1 While the consumption behaviour of this new class has created demand for a wide range of products and services, there has been growing debate that the marginalised poor have not benefited because of the paucity of resources allocated to basic public infrastructure and amenities.2 Although the government has launched a series of programmes aimed at reducing poverty, it continues to exist.3 And the poor are not happy. The Bharatiya Janata Party (BJP) headlined its campaign for the June 2004 general election 'India Shining'. It lost to the Congress Party. Some of the BJP's major regional state allies such as the Telegu Desam Party (TDP) in the state of Andhra Pradesh also lost state elections held at the same time.

Key Words

Economic Development ; Information Technology ; Economy ; FDI ; India ; Governance ;
Centre - State Relations ; Hub ; Rise of India ; Telegu Desam Party

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