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SERVICE DELIVERY (5) answer(s).
 
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ID:   117686


Delivering social protection to the poor and vulnerable groups : challenges and the role of the government / Long, Giang Thanh   Journal Article
Long, Giang Thanh Journal Article
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Publication 2012.
Summary/Abstract This paper reviews the current social protection system in Vietnam with a special focus on access of the poor and vulnerable people. It shows that the system has been expanded to cover more poor and vulnerable people. However, at the same time, delivery of services and financing are still unequal between groups, in which advantaged groups have better utilization of services than disadvantaged groups. To reach a social protection floor, especially a universal health insurance coverage by 2015, the paper argues that the Government of Vietnam will face a number of challenges, in which financing is the most critical. Also, to expand retirements and social assistance effectively, focusing on the poor and vulnerable groups will ensure a sustainable poverty reduction.
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2
ID:   096936


Invited spaces, invited participation: effects of greater participation on accountability in service delivery / Aiyar, Yamini   Journal Article
Aiyar, Yamini Journal Article
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Publication 2010.
Key Words India  Accountability  Service Delivery 
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3
ID:   180250


Service Delivery and Accountability of Urban Officials: Evidence from Urban-based Local Government in Bangladesh / Ahsan, A. H. M. Kamrul; Khan, Adil ; Walters, Peter   Journal Article
Khan, Adil Journal Article
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Summary/Abstract This study compares the state of city government service delivery for communities living in different areas with different level of affluence in Rajshahi City in Bangladesh. Based on the results of a qualitative study, we found a significant service disparity between the affluent and the poor communities. This disparity is due to the inability of the poor to hold service providers accountable, attributable to a lack of knowledge about services and a lack of social status. Lack of quality monitoring and a marked bias in the quality of interactions between the poor and the affluent contribute to the service disparity This disparity is largely invisible to the poor who, instead of comparing themselves with the affluent citizens, compare themselves with a similar class of people.
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4
ID:   157772


Uniformity in local government system and the governance model in nigeria / Ikeanyibe, Okey Marcellus   Journal Article
Ikeanyibe, Okey Marcellus Journal Article
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Summary/Abstract This paper examines the conceptual contradiction between a nationally uniform local government system as constitutionally provided in Nigeria, and, the principles of governance model that is presently believed to advance the course of service delivery in government. The paper argues that the straitjacketed constitutional provisions that require every state government to establish a patterned, uniform local government system, is conflict-generating, opposed to effective management and harnessing of local differences in a highly differentiated country like Nigeria, and averse to the multi-jurisdictional principle advocated by the proponents of the governance model. The focus of the paper therefore, is to investigate the extent the prescribed uniform system of local government hinders the application of the governance model that could advance the course of service delivery at the local level. The author suggests that contrary to the constitutional provisions on the nature of local government, which autonomy is not strongly protected by the constitution, the state governments should be allowed to determine the nature and structure of local governments in their domain to reduce the abuse of the local government system and entrench competitive local government practice. This will advance the greater use of local networks in local governance.
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5
ID:   177869


Vuwani: Understanding the violent community response to municipal boundary re-demarcation / Kanyane, Modimowabarwa; Adonis, Cyril; Rule, Stephen   Journal Article
Kanyane, Modimowabarwa Journal Article
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Summary/Abstract Prior to May 2016, the relatively unknown community of Vuwani in the Limpopo Province of South Africa had hardly been prone to violent protests and destruction of public property. This changed when the Limpopo High Court dismissed an application by the Masia Tribal Council and eight others to set aside the Municipal Demarcation Board’s decision to incorporate Vuwani and parts of Thulamela Local Municipality into a single new municipality. What followed were protracted protests, which resulted in the burning down of twenty-four schools. Employing the interrelated concepts of democracy, citizenship, rights, and accountability as conceptual and analytical lenses to explore the drivers of violence and protests, the authors conducted in-depth interviews with key stakeholders, and focus group discussions with high school learners. They found that the demarcation dispute was steeped in socio-cultural dynamics, which the Municipal Demarcation Board had overlooked in making its decision. The article offers a number of policy recommendations that could potentially reduce the negative consequences associated with the demarcation of municipal boundaries in South Africa.
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