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ID: 111209

Ethical perceptions of public-sector employees and citizens and / Ates, Hamza

Ates, Hamza	Journal Article
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2012.

Summary/Abstract

This article addresses perceptions of employees and citizens about ethics in service provision in Turkey and their impact upon attitudes of both parties against unethical behavior in title-service workplaces. The case study was conducted in a traditional, large public organization, the General Directorate of Titles and Cadastral Affairs. Data for this study were gathered through a personnel survey and a citizen survey. The findings show that although employees and citizens seem to have internalized business ethics, there are some deficiencies in putting ethical principles into reality in the workplace because of reasons such as lack of ethical climate in the workplace and conceptual ambiguity about some unethical behaviors in both citizens' and employees' perceptions.

Key Words

Turkey ; Ethical Perceptions ; Public - Sector Employees ; Unethical Behavior

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ID: 111211

Reasons for unethical behavior in the Turkish custom services f / Ates, Hamza; Guloglu, Tuncay; Es, Muharrem

Ates, Hamza	Journal Article
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Publication

2012.

Summary/Abstract

There is no limit to the potential of individuals and organizations behaving unethically. Unfortunately, this potential is too frequently felt, in that unethical organizational practices are very commonplace. This article explores what accounts for unethical actions in public organizations, more specifically, why public servants commit those unethical practices from the points of view of employees and citizens, taking The Turkish Customs Authority as a case study. It presents the results of a survey of practicing employees of a Turkish public organization and service using citizens. The survey aimed to explore the perceptions of both employees and service users on the reasons of unethical behavior in Turkish custom service workplaces.

Key Words

Turkey ; Employees ; Unethical Behavior ; Turkish Custom Services

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