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USER ENGAGEMENT (2) answer(s).
 
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ID:   177508


Demand response and smart technology in theory and practice: customer experiences and system actors / Darby, Sarah J   Journal Article
Darby, Sarah J Journal Article
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Summary/Abstract Energy transitions change the relationships between technologies and human actors. Demand response (DR), the matching of demand to available electricity supply, is a relatively new activity, important for systems that rely on distributed renewable generation. Price-based DR is spreading among residential and small business customers, along with direct control of distributed and aggregated small loads, mostly thermal. In both types of DR, information and communication technology plays a part.
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2
ID:   137688


Question of energy reduction: the problem(s) with feedback / Buchanan, Kathryn; Russo, Riccardo ; Anderson, Ben   Article
Anderson, Ben Article
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Summary/Abstract With smart metering initiatives gaining increasing global popularity, the present paper seeks to challenge the increasingly entrenched view that providing householders with feedback about their energy usage, via an in-home-display, will lead them to substantially reduce their energy consumption. Specifically, we draw on existing quantitative and qualitative evidence to outline three key problems with feedback, namely: (a) the limited evidence of efficacy, (b) the need for user engagement, and (c) the potential for unintended consequences. We conclude by noting that, in their current form, existing in-home-displays may not induce the desired energy-reduction response anticipated by smart metering initiatives. Instead, if smart metering is to effectively reduce energy consumption there is a clear need to develop and test innovative new feedback devices that have been designed with user engagement in mind.
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