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CUSTOMER EXPERIENCE (1) answer(s).
 
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Demand response and smart technology in theory and practice: customer experiences and system actors / Darby, Sarah J   Journal Article
Darby, Sarah J Journal Article
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Summary/Abstract Energy transitions change the relationships between technologies and human actors. Demand response (DR), the matching of demand to available electricity supply, is a relatively new activity, important for systems that rely on distributed renewable generation. Price-based DR is spreading among residential and small business customers, along with direct control of distributed and aggregated small loads, mostly thermal. In both types of DR, information and communication technology plays a part.
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